Introduction

This privacy policy (“Privacy Policy”) describes the collection of personal information by ShaikhTech Limited (“Company,” “we,” “us”, or “our”) from users (“you”, “your”) when using the services available on this and other websites we operate, and when using our mobile and desktop applications (collectively, the “Service” and “Services”). This Privacy Policy also describes our use and disclosure of such information. This Privacy Policy is incorporated by reference into our Terms of Service Corporate.

For the purposes of UAE data protection laws (“Data Protection Legislation“), ShaikhTech  is a data controller (i.e., the company that is responsible for, and controls the processing of, your personal information). 

What is the purpose of this Privacy Policy?

This Privacy Policy discloses our personal information gathering and dissemination practices with respect to the Services. Please read this Privacy Policy carefully to understand our views and practices regarding your personal information and how we will treat it. By visiting and/or using the Services, you are accepting the practices described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use the Services.

Contacting us

If you have any questions or comments about this Privacy Policy, you may contact us by email at info@shaikh-tech.com or by mail at:

ShaikhTech Limited

Level 1, DIFC Gate Avenue

Dubai International Financial Centre

Dubai, United Arab Emirates

Alternatively, you may contact our customer support team using our toll-free number at +9714 367 2224 or submit a request via our customer support portal at: https://www.shaikhtech.com/contact/

What information do we collect?

This section describes the types of personal information we may collect about you. We use the personal information we collect to carry out our obligations arising from any contracts entered into between you and us and to provide you with the Services that you request from us. 

Information you provide us directly

Contact and account information. We may collect personal information, such as your name, phone number, address, industry type, company, and e-mail address when you register for our Services, purchase products, sign up for our mailing lists, or otherwise communicate with us.

Payment and transaction information. Information such as the model of the item purchased, date and time of your transaction, and payment information, such as your credit card or bank account details. 

Online Inquiries and Correspondence. You may submit an inquiry via the Service, or via email or written mail. For example, when requested Customer Support services, when requesting additional information about our products and the Service, and any other general correspondence. We may ask for your first and last name, physical address, email address, phone number, company name, industry type, details about your current product and service usage, and certain other information from time to time. You should ensure that you do not include any personal information beyond what we have requested in any online inquiries or correspondence. 

Automatically collected information

URL, IP addresses, Device Information and Frequency of Use. Like many other online service providers, we collect and analyze information about our users’ utilization and navigation of our Services. This information helps us to design our Services to better suit our users’ needs, and we also use this information to share aggregated, anonymous information on the effectiveness of our Services with content owners and creators. This information is collected automatically and  may include the URL you came from prior to using the Services, the Internet Protocol address (IP address) of your computer or mobile device, the type, and version of the internet browser you are using, the make, OS model and unique identifier of your computer or mobile device, and your usage patterns associated with the Services.

Location data. We may use your IP address information to determine your approximate location. The mobile device OS will always prompt you for permission to use location data and we do not bypass this OS provided permission functionality in our mobile applications.

Information from other sources

We may receive information about you, including personal information, from third parties, and may combine this information with other personal information we maintain about you. If we do so, this Privacy Policy governs any combined information that we maintain in a personally-identifiable format.

Cookies and similar technologies

Cookies are small files that are stored on your computer or mobile devices by saving your information such as user ID and other preferences. Cookies are either deleted from your computer or mobile device at the end of every session or are maintained for a longer period of time. As a result, we use cookies to distinguish you from other users of our Service and this helps us to provide you with a personalized experience when you use the Services, and also allows us to better understand how you use the Services. 

Collection and processing of sensitive information

The Service does not collect or process ‘sensitive information’, defined as data consisting of racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health or data concerning a natural person’s sex life or sexual orientation. As such, you should not provide any such information as part of your user profile, as part of any correspondence, when you upload images, or by any other means with your use of the Service.

How do we use personal information?

Contact and account information. We use your contact and account information to enable us to provide a secure and personalized Service. We also use your personal information to improve our services, to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about, or to notify you about changes to our Services. 

Payment and transaction information. We use this information to facilitate transactions, detect and prevent fraud and keep a record of your transaction so we can provide you Customer Support and warranty services, and for financial purposes as required by law. We do not process your credit card information directly, but rather this information is processed by one or more 3rd-party payment processors.

Online Inquiries and Correspondence. We use the personal information you provide so we may communicate with you regarding your inquiry and to satisfy other requests. If you provide your phone number, we may use that information to make direct dial calls, autodialed and prerecorded message calls, and to send text messages, from ShaikhTech Limited relating to our products and services. If you correspond with us via email or by written mail, we may store the information you submit in a manner specific to you, for example in an electronic file indicating you are the sender.

URL, IP addresses, Device Information and Frequency of Use. We use this personal information to better understand how frequently you use the Services, the time you spend actively using the Services, and the pattern of actions you take in using the Services, We also track the URL that you visited before you came to our Services, the URL to which you next go to, information about the browser through which you are accessing the Services, and your Internet Protocol (IP) address. We use this information to administer and improve our Services, help diagnose problems with our Services, and to better understand your use of the Services. Your IP address may also be used to help identify you and to gather broad location and demographic information.

Legal basis for processing in the UAE 

The legal basis depends on the category of personal data being processed, and the purpose for processing the following table indicates each category of personal data we process, and the legal bases we rely on to do so. Where legitimate interest has been used as the legal basis for processing, the specific legitimate interest we use has been described. Please contact us if you need details about the specific legal basis we are relying on to process your personal data where one or more legal bases has been indicated.

 

Category of Personal Data	Legal Basis for Processing
Contact and account information	The performance of a contract and to take steps prior to entering into a contract; Our legitimate interests, namely, administering the Service, for marketing purposes and communicating with users.
Payment and transaction information.	Performance of a contract; Our legitimate interests, namely providing Customer Support and the detection and prevention of fraud.
Online Inquiries and Correspondence	Legitimate interest, namely for marketing purposes and to respond to inquiries
URL, IP addresses, Device Information and Frequency of Use	Our legitimate interests, namely providing, administering and improving the Service
Location data	Our legitimate interests, namely providing, administering and improving the Service

 

When do we share your personal information?

ShaikhTech Limited will not share, rent, sell or otherwise disclose any of the personal information that we collect about you, except when we have your permission or in any of the following situations:

We disclose information that we collect about you to our third-party contractors, service providers, and processors who perform services for ShaikhTech Limited in connection with the Services and/or our business or to complete or confirm a transaction that you conduct with us. Unless you request otherwise, we require these contractors to use or disclose this information only as necessary to perform services on our behalf in a manner consistent with this Privacy Policy, or as otherwise required by law.

We may disclose the results of aggregated data about you for marketing or promotional purposes, as further described below. We may disclose, to the owners of certain content available through the Services, or their representatives, the following types of aggregated data about usage of such content: the number of views and the number of users who view the content, statistical information about users who view the content by geography, the referring URLs of users who view the content, the number of users who interacted with the content in specific ways, and other similar aggregated information relating to usage of the content. We may also disclose to third parties certain algorithms developed from analytics and machine learning conducted on user information collected in aggregated form, but these algorithms do not contain or disclose any personal information that is identifiable to you.

We may disclose your personal information to partners and resellers in order to facilitate sales in situations where ShaikhTech Limited does not directly sell our products and Services due to location, industry type or any other reason as determined solely by ShaikhTech Limited.

We may disclose information about you as part of a bankruptcy, corporate reorganization, merger, acquisition or other sale or transfer of Matterport’s assets or business. 

We may be legally obligated to disclose information about you to the government or to third parties under certain circumstances, such as in connection with illegal activity related to our Services or to respond to a subpoena, court order or other legal process, including to meet national security requirements. We reserve the right to release information that we collect to law enforcement or other government officials, as we, in our sole and absolute discretion, deem necessary or appropriate.

Direct marketing

From time to time, we may contact you with information about our products and services. Most marketing messages we send will be by email. For some marketing messages, we may use personal information we collect about you to help us determine the most relevant marketing information to share with you. In most cases our processing of your personal data for marketing purposes is based on our legitimate interest to provide you information about our current and future products, services and events.

If you do not want to receive marketing messages from us, you will be able to tell us by selecting certain boxes on forms we use when we first collect your contact details. If you receive a marketing email from us, you may unsubscribe at any time by following the instructions contained within the email. Please be aware that if you opt-out of receiving marketing email from us, it may take up to ten business days for us to process your opt-out request, and you may receive marketing email from us during that period. Additionally, even after you opt-out from receiving marketing messages from us, you will continue to receive administrative and transactional messages from us regarding your use of the Service.

Automated decision-making and profiling

Automated decision making refers to a decision that is taken solely on the basis of automated processing of your personal data, for example using software, artificial intelligence or other rating or scoring algorithms. Profiling uses automated processing which sometimes results in automated decision making, and in some cases does not.

You have the right to not be subject to decision making which is solely based on automated processing and profiling, but only when that decision results in legal effects or otherwise significantly affects you. If you believe we have incorrectly made a decision based on automated decision-making and profiling, please contact us using the information in the ‘Contacting us’ section of this Privacy Policy.

How do we secure your personal information?

We take steps to help protect your data, including your personal information. The steps include protecting this data against accidental loss, unauthorized use, disclosure, and restricting access to personal information by our staff. The Service is hosted by a third-party hosting company that we have determined maintains various security controls.

We use various 3rd party processors to enable us to provide the Service, and as part of our vendor due-diligence, we review the security controls these processors have in place for appropriateness in relation to the type of data we collect.

How long do you retain personal information?

Unless otherwise specifically stated elsewhere in this Privacy Policy, we will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. 

What is our policy on deletion of personal information?

Customers can request through support to delete the personal (PII) data at any time. To exercise the access and deletion rights described above, the account owner should submit a verifiable consumer request to us using the information in the ‘Contact us’ section.

Rights to access

You may correct or update information collected about you by contacting ShaikhTech at the email or mailing address noted below. We will use commercially reasonable efforts to correct or update our records. For our records, we may retain original and updated information for reasons such as technical constraints, dispute resolution, troubleshooting, and agreement enforcement.

You have the right to access personal information about you. We may request a fee to meet our costs in providing you with details of the information we hold about you, as permitted by law. We may decline to process requests that are frivolous, vexatious, jeopardize the privacy of others, are extremely impractical, or not otherwise required by local law.

Links to third-party websites, apps or services?

This Privacy Policy only addresses the use and disclosure of personal information collected from you byShaikhTech. You should be aware that when you are using the Services, you may also use or be directed to other websites, applications or services of third parties that are beyond our control, and ShaikhTech is not responsible for the privacy practices of third parties or the content of their websites, applications or services. We encourage you to read the posted privacy policy whenever interacting with any third party website, application or service.

Updates to this Policy

We may occasionally update this Policy. When we do, we will also revise the “last updated” date at the beginning of the Policy. Your continued use of our Service after such changes will be subject to the then-current policy. If we change this Policy in a manner that is material, we will use reasonable efforts to notify you via the contact methods you have provided of the change prior to applying the change to any personal information that we collected from you prior to the date the change becomes effective. We encourage you to periodically review this Privacy Policy to stay informed about how we collect, use, and disclose personal information.

What is our policy on children users of the Services?

We do not knowingly collect or maintain personal information from persons under 16 years old. Our Services are intended for use by a general audience, and no part of our Services is directed to children under 16. If ShaikhTech learns that personal information of children less than 16 years old has been collected without verifiable parental consent, then ShaikhTech will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child under the age of 16 has obtained an account on the Services or otherwise provided us with personal information without your consent, then you may alert ShaikhTech to request that we delete that child’s personal information from our systems.